At Waisted we strive to deliver not only high-quality products but also an overall shopping experience that is reliable, transparent, and trustworthy. However, we understand that there may be occasions when a product does not fully meet your expectations, and for that reason we have established a comprehensive return policy that ensures our customers are treated fairly while also protecting the standards of our brand. By making a purchase on our website, every customer agrees to the conditions outlined in this policy, which serve as the official framework governing all return requests.

In order for a return to be accepted, all products must be received back in their original and unused condition. This means that the product should show no signs of wear, must not have been washed, and must be returned with all original tags, labels, and packaging intact. Items that are damaged, altered, or missing original components will not qualify for a refund and may be returned to the customer at their own expense. Proof of purchase, whether in the form of an order confirmation email or an official invoice, will always be required in order to process any return.

The timeframe for requesting a return is clearly defined. Customers have a maximum of fifteen calendar days starting from the date the order is delivered to request the return of their items. If the return is initiated and shipped within this fifteen-day period, Waisted will cover all associated costs and the process will be entirely free of charge for the customer. However, if the return request is made after the expiration of the fifteen-day period, the return will no longer be free. In such circumstances, the customer will be fully responsible for all shipping fees, packaging, and any other costs related to the return, as Waisted will not provide prepaid shipping labels beyond the established deadline. This rule is applied strictly, and no exceptions will be made, which is why we encourage our customers to inspect their purchases carefully and act promptly if they wish to initiate a return.

Certain items, due to health, hygiene, and safety considerations, are excluded from returns unless they are defective upon arrival. This includes intimate apparel, lingerie, undergarments, and any item clearly marked as “Final Sale” or “Non-returnable” at the time of purchase. Gift cards, digital products, and accessories specifically identified on the product page as non-returnable also fall under this category. Customers should carefully review the details of each product prior to making a purchase to ensure they are aware of these limitations.

Once a returned product reaches our facilities, it undergoes a thorough inspection by our quality control team to determine whether it meets the eligibility criteria described in this policy. Following this review, customers are notified via email regarding the outcome of the inspection. If the return is approved, a refund will be issued directly to the original payment method used for the purchase. While Waisted processes refunds promptly, it is important to note that the time it takes for the refund to appear in the customer’s account may vary depending on their financial institution or payment provider, and this may take up to ten business days. In the event that the return does not meet our requirements, the product will be shipped back to the customer, and no refund will be processed. Refunds are always limited to the value of the returned products and will not include the original shipping costs unless the product was delivered in a defective or incorrect condition.

At present, Waisted does not offer direct exchanges. Customers who wish to obtain a different size, color, or product must proceed by returning the unwanted item under the rules of this policy and then placing a new order through our online store. This method ensures that our stock remains accurate and that customers receive the correct product in the most efficient way possible.

In cases where a product arrives damaged, defective, or different from what was originally ordered, the customer must notify our Customer Care team within seventy-two hours of receiving the order. These cases are treated with priority, and Waisted will assume full responsibility, ensuring that the return and replacement process is entirely free of charge regardless of when the claim is submitted. A replacement item or a full refund will be issued once the issue has been verified and confirmed.

Customers are responsible for ensuring that returned items are packaged securely and safely. Waisted cannot be held accountable for items lost or damaged during transit if the parcel was not shipped using the approved return methods provided by our support team. For returns submitted after the fifteen-day free return window, customers must ensure that they cover all shipping costs and provide valid tracking information for the parcel.

All return requests must be communicated directly through our official support channels. Our dedicated team is available by email at waisted.oficial@gmail.com and will provide step-by-step instructions on how to complete the return process smoothly.

Waisted reserves the right to update, modify, or replace this return policy at any time without prior notice. Any such changes will be published on our official website and will apply to future orders. Customers are therefore encouraged to review this section periodically to stay informed of the most up-to-date conditions.

This return policy has been carefully designed to ensure clarity, fairness, and consistency. By purchasing from Waisted, customers confirm that they have read, understood, and accepted these terms. Our objective is to maintain a relationship of trust with every customer while upholding the quality and reliability that defines Waisted as a brand.